Why KYC is required
KYC stands for “Know Your Customer”. UK Gambling Commission licence conditions require online casinos to confirm your age and identity before you gamble, and anti-money-laundering (AML) law requires them to know where money comes from and goes to. These checks also help protect players: they stop under-18s from gambling, prevent people using stolen cards, and support safer-gambling interventions.
When you register, Spinbob runs an automatic electronic check using your name, date of birth and address. If it can confirm you straight away, you may never be asked for paperwork until a later trigger, such as your first withdrawal, a new payment method or higher deposit levels.
Documents accepted
| Type | Accepted documents | Requirements |
|---|---|---|
| Proof of identity | Passport, UK photocard driving licence, national ID card | In date, all four corners visible, photo clear |
| Proof of address | Utility bill, council tax bill, bank statement | Dated within the last 3 months, showing your full name and address |
| Proof of payment | Photo of your debit card (middle digits hidden, CVV covered), e-wallet account screenshot | Name and last four digits or account email visible |
| Source of funds / wealth | Payslips, bank statements, tax documents, proof of savings or inheritance | Recent, complete and legible |
Mobile phone bills and screenshots of online statements are sometimes accepted, but a PDF downloaded from your bank or a paper bill is safest.
How to upload your documents
- Log in to your account and open Account → Verification.
- Choose the document type you are uploading: identity, address, payment or source of funds.
- Take a clear photo or select a file (JPG, PNG or PDF). Upload both sides of a driving licence or ID card.
- Submit and wait for the status to change to “In review”.
- Watch your email for approval or a request for something else; check spam folders too.
- Re-upload if asked, using the same Verification area so everything stays on one file.
Photo tips for a first-time pass
- Place the document on a dark, plain surface in good natural light.
- Get all four corners in the frame; do not crop edges.
- Avoid flash glare on laminated cards and passports.
- Do not edit, filter or annotate the image (except hiding card middle digits).
- Make sure the document is in date and the name matches your account exactly.
- Upload the whole page of a bill or statement, not just the address block.
Review times
Most reviews are completed within 24 to 72 hours. Uploads at weekends or during busy periods can sit at the longer end. If your status has not changed after 72 hours, ask live chat to check your file. Verifying straight after registration, rather than waiting until you want to withdraw, is the easiest way to avoid delays later. Our withdrawal problems guide explains how KYC holds affect payouts.
Source of funds and affordability checks
At certain net deposit levels, UK operators must run financial vulnerability and affordability checks. Sometimes these are light-touch checks using public credit data that you never notice; at higher levels you may be asked for evidence such as recent payslips or bank statements. This isn’t an accusation. It’s a legal duty to make sure gambling is affordable for you. If you would rather not share financial documents, the casino may limit your deposits or pause the account until the check is complete.
ℹ️ Set your own limits too
You can set daily, weekly and monthly deposit limits in your account at any time. Lowering a limit takes effect immediately; raising one involves a cooling-off period. See our responsible gambling page.
Why documents get rejected
| Rejection reason | How to fix it |
|---|---|
| Blurred or low-resolution image | Retake in good light and hold the phone steady |
| Corners or edges cut off | Step back so the whole document fits in the frame |
| Expired ID | Upload a different, in-date document |
| Address proof older than 3 months | Use a more recent bill or statement |
| Name or address doesn’t match the account | Ask support to correct your profile details, then re-upload |
| Screenshot of a document instead of the document | Upload a photo of the original or a downloaded PDF |
| Card fully visible | Hide the middle eight digits and cover the CVV |
| Someone else’s document or card | Only documents and payment methods in your own name are accepted |
Data security
Your documents contain sensitive personal information, so UK-licensed operators must store them securely, restrict who can see them and keep them only as long as the law requires, in line with UK GDPR. Upload documents only through the Verification area inside your account, never through social media or an unsolicited email. UK-facing casinos must hold a UK Gambling Commission licence — check the licence details shown in Spinbob’s site footer against the Commission’s public register before you deposit. Our privacy page explains how this guide handles data.
What if verification blocks my account?
If documents are not supplied within the requested period, or cannot be verified, the account may be suspended until they are. Read our account blocked guide for the appeal steps, or return to the troubleshooting hub for other issues.
Once you’re verified, you are free to claim the welcome offer and withdraw without hold-ups.
Visit the casino 18+ · New UK customers · T&Cs apply · BeGambleAware.org
Frequently asked questions
How long does verification take?+
Document reviews usually take 24 to 72 hours. The automatic age and identity check at registration often completes in seconds, so many players are only asked for documents later.
Can I play before I'm verified?+
No. UK rules require age and identity verification before any play, including free-to-play demos on licensed sites. If the automatic check fails, you must upload documents first.
Why do I have to show my bank card?+
It proves the card is yours, which protects you from fraud and satisfies anti-money-laundering rules. Hide the middle digits and cover the CVV on the back.
Why was I asked for payslips or bank statements?+
That is a source of funds or affordability check. UK operators must check that gambling is affordable at certain deposit levels, so it is a routine regulatory request.
Is my data safe?+
Licensed operators must store your documents securely and use them only for verification and legal compliance, in line with UK GDPR. You can ask about retention in the privacy policy.
